The Popular GLEEPS! Training Program for Customer Service Representatives created by Dean Landers is now available via download. Please note these are compressed for easier downloads. These work well on computers and smaller screens but if you would like higher resolution you will need to purchase the DVD. The video (MP4) and handout PDFs are in one zip file. You will need to unzip/extract the contents. Then simply print out the handout & guide PDFs and play the MP4 file.
This video address soft skills for CSRs to improve the customer experience. Remember: You never get a second chance to make a good first impression.
Details: Zip File
3 Files: MP4 video (compressed) & 2 PDFs
Video Length approximately 30 minutes.
Download File Size approx. 748 MG
Please remember this video and materials are © Service Company Solutions, LLC and may not be shared, given or transferred to any other person or organization. All rights reserved.