Tools Designed to Make Your Appliance Service Business as Profitable and as Efficient as Possible!” Browse Our Products Below to See Which Tools You Can Use to Better Your Business: Available in 2 sizes and online. The Original Blue Book Major Appliance Job Rate Guide - MASPG " The Appliance Blue Book" Quickly find part numbers & possible diagnosis using the Appliance Model #. Super-Charge Your Triage For A Quantum Leap In Your Rate Of First-Call-Completes! VOiP Phone Solution Exclusively for the Appliance Repair Industry. SCS Communications brings all of our industry knowledge to your phone system We have taken our parts availability tool to a whole new level. Quickly locate any part from any of our participating Part Distributors in seconds. The new version also interfaces directly into our MPH Diagnostics (Triage) tool. MPH Search - Parts Locator Tool Soft Skills Training – you never get a second chance to make a good first impression. GLEEPS! Training Videos for Technicians & Customer Service These videos provide the basics on how Electricity and Refrigeration work. Basic Training Videos for New Technicians Over 50 editable MS Word documents to customize for your company. Policy & Procedure Manual Blue Book is Endorsed by: